Shipping Policy

COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and well being of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact on our delivery services at this stage, however, we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

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WHERE DO WE DELIVER?

We provide Shipping All Over The United States

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HOW MUCH DOES SHIPPING COST?

We offer Free Standard Shipping on all orders.

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DELIVERY TERMS?

We use FedEx , 4PX, USPS & UPS to deliver the product.

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HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

On average, merchandise is produced and shipped from our facility

Handling time: 1-4 days (Monday – Friday)

Transit time: 2-4 days. (Monday – Friday)

Order Cut off time: 12:00 AM (GMT-5:00) Eastern Standard Time ( New York )

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CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

WILL I BE CHARGED VAT TAXES?

-No, We don’t collect tax

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How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at Contact@Valtocar.com with your name and order number, and we will look into it for you.

To track your order please click here.

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Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@Valtocar.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy.

If you have any more questions, please contact us:

Mailing Address:

17 Mechanic Street, Elba, NY 14058, United States

E-mail Address:

Contact@Valtocar.com

Phone Number:

+1 5853317520